After Sales Support
INTRAROM's after sales support program is a key component of our commitment to offer customers the industry's broadest set of products and services to keep a business infrastructure running 24x7.
INTRAROM's support expertise dates back to the company's entry into the ICT business - 12 years back. Since then, we have built up expertise and experience across multiple platforms, products and vendors that you can rely on.
Our comprehensive support and delivery mechanisms have grown and adapted to keep pace with customer requirements. Today, we help keep your systems up and running through 34 service centres across the country that answer your support related calls and queries round the clock. Our resource pool includes over 50 accredited service engineers, Microsoft certified software professionals, and CISCO certified engineers.
Support offerings include:
• Software Maintenance - including software upgrades and maintenance releases
• Maintenance and repair for hardware products
• INTRAROM ONLINE HELP DESK Support - 24 x 7 online access to information including frequently asked questions, technical bulletins, documentations, and service request submissions and updates.
• INTRAROM Technical Account Managers - an assigned, hands-on, single point-of-contact;
• Internal Help Desk Training - annual help desk training profiling and training;
• End-User Training - for qualified customers.
• Computer based training and on-site technical assistance for systems / products operation.