Customer References
Project: Deployment of the integrated system for VoIP communication and collaboration Customer: ANC (National Authority for Communications of Romania)
In 2008, INTRAROM implemented a modern and robust communication system for National Authority for Communications of Romania. The solution integrates voice, video and data, as well as video telephony, conferencing, voice mail, and extension mobility in a single fully integrated VoIP communication and collaboration system. INTRAROM has provided the equipment (Cisco routers, servers, webcams, IP phones and the advanced software, HP switches and UPS and cabinets) and also has installed, configured and commissioned the whole system. The deployed solution was based on the Multisite WAN with Centralized Call-Processing model. The sites where the system was implemented consisted in a central location and four remote country branches. The components of the delivered system are:
- Cisco Unified Communication Manager (formerly known as Call Manager);
- Voice Gateways;
- Cisco Meeting Place Express server;
- Cisco Unity Connection server;
- Non-Cisco switches (HP);
- Cisco IP Phones;
- Cisco Web cameras;
- Cisco IP Communicator and Cisco Unified Video Advantage software;
- Cisco Extension Mobility.
Project: IP Telephony implementation
Customer: S.C. OPCOM S.A.
Starting from 2006, INTRAROM began to implement and optimized an IP Telephony integrated system for OPCOM, the Romanian Electricity Market Operator. In addition to unifying the voice and data networks, the solution also targeted an increase in overall productivity by providing a feature-rich environment that surpassed the existing PBX telephony system.
INTRAROM was responsible for providing the necessary equipment, as well as installing, configuring and commissioning the entire system. The solution was based on a Single-Site processing model with two redundant Cisco Unified Communications Managers for call management and system administration tasks. Integration with Active Directory and Microsoft Exchange servers also facilitated administration and provided a friendly interface to the end user.
In addition to deploying Cisco IP Phones to each employee, INTRAROM also provided a conference station and wireless Cisco IP Phones to address all business scenarios the client requested for. The Extension Mobility feature was also deployed to allow users to keep their identity when accessing telephony services from any point within the client’s network.
INTRAROM also implemented the Cisco IP Manager Assistant feature that allowed managers to have their phone calls managed by personal assistants. This improved their business productivity as well as client satisfaction.
Romtelecom - Network Synchronization Project
Network synchronization is important for switching, transmission and data networks, such as Plesiochronous Digital Hierarchy (PDH), Synchronous Digital Hierarchy (SDH), and Asynchronous Transfer Mode (ATM) networks. It is essential that the telecommunication systems in these networks is synchronized to meet the Quality of Service (QoS) demanded by network users. For the synchronization of Romtelecom fixed network, INTRAROM developed a three-level structured network with 93 nodes. The network uses high precision clock, Cesium based and GPS synchronization equipment. For this network a unique central node provides the network management for the whole system. The equipment supplier is Oscilloquartz Company from Switzerland, one of the world’s leaders in design and manufacture of high-quality quartz crystal oscillators, which demonstrated to be a very good partner, by delivering besides the equipment, know how, training and on site support.
Romtelecom – DWDM Project
The Dense Wavelength Division Multiplexing is a transmission technology that combines, on the same fiber, different wavelength, each transmitting a different channel. With this technology the bandwidth of the existing optical network will be increased, in effect one fiber will be transformed into multiple virtual fiber. The DWDM – based network is able to carry different type of traffic (SDH/SONET, IP, ATM) at higher speeds (2,5Gb/s, 10Gb/s, Ethernet Gb/s). This new network can be managed from one central point due the new management platform MV38 provided by Marconi. The optical network elements are represented by:
- optical terminal multiplexers/demultiplexers with or without in line amplifiers and with optical add drop function.
- optical repeaters represented by wideband amplifiers that can amplify all the 32 wavelengths supported by the system.
The project was subdivided in two phases, each phase including one ring of DWDM equipment (in total 32 nodes). During the project, INTRAROM provided teams of trained engineers, which based on the technical data sent by ROMTELECOM, executed activities of site survey, designed the floor plans for the DWDM system, devised the network diagram and materials list.
The equipment supplier is Marconi Company from Italy, which demonstrated to be a reliable partner, by delivering besides the equipment, know how, training and on site support. Transelectrica Project – Romanian National Power Grid Company The project consisted in a complex ICT system in order to lead to Transelectrica integration in UCTE (The Union for Coordination of Transmission of Electricity). This created the frame for real time data exchanges between the Romanian national electricity company dispatching center and those of the neighbor countries. The project benefited of Phare funds.
Transelectrica – The National Electricity Company
The PHARE project also known under the name of “Development of the telecommunication infrastructure between the electricity companies from Bulgaria and Romania for improving the interchange of data between their national dispatching centers and UCTE” consisted in the development of a complex ICT system meant to contribute to the integration of Transelectrica within the European similar structures (UCTE - the Union for the Coordination of Transmission of Electricity). The particularly complex project has responded to the technical demands regarding the exchange of real-time data between the dispatchers of the electrical transportation companies from Romania, the neighboring countries and UCTE.
ARtelecom - IP-MPLS Network Project
ARtelecom is an Internet Service Provider that was born in 2001, part of Romtelecom fixed telephony incumbent operator. The project involved one Main site - in Bucharest, six Zone sites and 40 Edge sites remote in Romania. It was implemented so that ARtelecom be able to offer the following services:
- PSTN (Public switch Telephony Network) Dial Up service
- ISDN Dial Up service
- ISDN Multilink service
- Leased Lines to customer providing Internet Connections
- VPN Services (MPLS VPN based on DiffServ)
- VoIP Services
- The technology was implemented using Cisco equipment.
ARtelecom - VoIP platform Project
INTRAROM installed the Voice-over-IP platform for ARtelecom. VoIP is an expanding technology that gives the opportunity to offer integrated voice and data services to the customers. ARtelecom VoIP network has been designed for high availability and scalability wherever it was possible.
Network architecture is based on Cisco, Sun and HP technologies, these assuring state-of-the-art solutions for infrastructure, intercommunication and services.
The implementation had a high level of complexity because it did not take place in a close, private environment, but it was performed SS7 signaling and traffic interconnection with the fixed telephony network.
The offered services are: long-distance national Services (prepaid and postpaid), International Services, Voice VPN Services, PC-to-Phone Services and Supplementary Voice Services (Call Forward Unconditional, Calling Number Delivery Blocking (CNDB), Call-by-Call selection of CND/CNDB, Three-way calling, Malicious Call ID, etc).
Romtelecom - The IP-MPLS infrastructure and Corporate Data Network (CDN)
The implementation of the IP-MPLS technology on Romtelecom transport network represents a significant step in the transition from the traditional circuit-switched networks towards IP-centric architectures. Such a technology opens the way for NGN (Next Generation Networks) and a whole new range of convergent services. The main objective for Romtelecom IP-MPLS network is to provide IP VPN and L2 services. The IP MPLS backbone of Romtelecom is a hierarchical network with a dedicated core, core and edge sites interconnected through DWDM or SDH technologies.
In order to leverage the advantage of the existing infrastructure, Romtelecom started an ambitious program of upgrading its Corporate Data Network. Within this project, Intrarom delivers Cisco equipment for LAN and WAN, together with the related implementation and technical support services. The result after the first phase is one of the most extended countrywide IP networks. Romtelecom Corporate Data Network was designed to fulfill the requests for high performance and high availability for all critical applications and it covers all country (approx 150 sites of different sizes).
Integrated Information System for the Activities’ Management of Bucharest City Hall
The purpose of this project is to provide the Bucharest City Hall a modern IT&C System, in order to optimize the business process workflows and management of the documents, as well as the activities related to the interface between the City Hall and citizens. The project started with an analysis phase of the existing processes and workflows, aiming at the provision of a detailed business process re-engineering plan. Based on this plan, following systems were identified and implemented:
· Information System for the management of Financial, Material and Human resources;
· Information System for Documents Management and Workflow;
· Information System for the achievement of the Bucharest Urban Data Base (Geographical Information System);
· Information System for the Electronic Archive;
· Electronic Messaging Information System;
· Information System for Citizen Relationships Management;
· Information System for Internet/Intranet Web (Portal);
· Information System for Security Management;
· Development of the interface between the system’s components;
· Infrastructure installation and maintenance.
· Additionally, INTRAROM has provided following services, aiming at achieving a fine tuning of the system:
· Consultancy services for the implementation of ISO 9001 Quality Management System;
· Training services for the users, as well as for the ICT specialists.
· The system also includes necessary services for supporting and solving technical aspects of system operation:
· Project Management
· Help Desk
This is the largest project in the field of integrated systems provided for the Romanian local public administration. All the modules are working in an integrated way and the final working procedures will have ISO certification. All software modules have the same entrance interface. As infrastructure, the system consists in a data-voice network, including optical connections between City Hall buildings, a number of application servers, a UNIX cluster for database with important storage and archiving capabilities, a phone switch and additional equipment as scanners, printers, storage, etc. As security the system has antivirus, firewalls, IDS and smart cards used for access and single sign-on. The time for repairing critical components is 4 to 8 hours 7 days per week. A modern help desk service is available all around the clock. Our company is also providing a 3 years on-site warranty of the system.
Integrated Information System for the Activities Management of The Romanian National Lottery Company
INTRAROM is delivering equipment and services for the implementation of an integrated information system for the Romanian Lottery’s activities. The project started with an analysis phase, where the workflows have been identified and the needs of the company with regard to process optimization have been identified, in order to provide the most appropriate re-engineering solution and application development and implementation.
The integrated system provided consists in the following sub-systems:
· Subsystem for documents and workflows management, based on Doxis solution of the German company SER Solutions, leader of documents management solutions implemented in public institutions of EU countries;
· Subsystem for material, human and financial resources management, based on SAP solution, world leader of management systems, integrated with Charisma solution of Totalsoft company, for the human resources management;
· Subsystem for Electronic Mail and Videoconference, based on Microsoft solution;
· Subsystem for Communication and Security, based on CISCO platform (45 routers, 45 switches, 1 firewall) and antivirus Bit Defender, consisting of achieving a VPN (MPLS/VPN) between central office and 42 locations situated in all important cities of Romania, with Internet access, and also transmission and collection to the central office of data from 1000 Lottery agencies using a VSAT network; also, at the level of each territorial units, a LAN is configured (42 LANs), and at the central office 2 VLAN;
· The infrastructure of integrated information system, consisting of 12 servers, 400 workstations, 110 printers, 1000 electronic cash registers, 2 high capacity scanners, etc. Infrastructure administration is provided by Tivoli Configuration Manager;
The services supplied in the frame of this contract are:
· Project management
· IT&C consultancy
· Analysis of workflows and procedures
· Software development and implementation
· Configuration and personalization of applications
· Applications and system integration
· Installation and configuration of hardware and communication platform
· Configuration and personalization of security solution
· Country-wide delivery of equipment and applications
· 3 year on-site warranty of all country locations
· On-site service and maintenance in all country locations
· Help desk
· Commissioning
· Training for administrators and users (1400 persons)
Saving House (CEC) - Hardware delivery and software installation and configuration
INTRAROM was delivered equipment and installed software on 2025 workstations for Saving House (C.E.C – S.A.)
On three different hardware configurations was installed eight different software configurations and the equipments was delivered in 42 locations countrywide.
The services supplied in the frame of this contract are:
Project management
· IT&C consultancy
· Software installation and configuration of workstations
· Country-wide delivery of equipment
· 3 year on-site warranty of all country locations
· Help desk
Ticketing System for Romanian Railways Company “S.N.T.F.C. CFR Calatori – S.A.”
The main objective of the project is to develop, deploy and maintain a national wide, highly available, integrated ticketing system, including 760 points of sale, 1000 mobile points of sale and 140 maintenance, training and help desk stations. The proposed solution is based on a client-server technology, with unique centralized database.
Deliverables are: Computing and networking equipment, basic software, application software and services.
The hardware platform is designed as a dependable VPN, using CFR optical fiber data network. The main components of the platform are: Servers, workstations, LAN active components, M/G bps LAN active components, Cisco firewall, printers for tickets delivery, mobile ticketing equipment, LAN passive components.
Basic Software: HP-UX, for central server, Microsoft Windows 2000 Server, for local servers, Microsoft Windows desktop operating system, for ticketing stations, Linux, for reservation servers, Oracle Database Management System, for central data base and ticketing stations, HP Open View, for distributed VPN controlling and management.
Application Software should cover the following main functions: Central database management (railways network, trains and time table, tariffs, tickets format, back-up and archive etc.), Regional and local ticketing, without reservation (on-line/off-line operation), Ticketing using the mobile stations, Central seats reservation, Clearing with others operators, Standard reporting and Statistics, Applications administration and maintenance.
The proposed services are intended to provide a timely delivery and installation of the system, as well as a quality solution for post implementation maintenance and user support: HP equipment and basic software deployment, installation and tuning (Central and distributed sites), LANs design and installation, xSell pre-configuration and installation, xSell training, connection to CFR optical fiber IP network, xSell tuning and operation start, help desk for xSell users support, post-implementation system support.
Note: xSell is the name of the application software.
Management Information System for Romanian Ministry of Finance– Technical Assistance
The Ministry of Public Finance through the Managing Authority for Community Support Framework and the Managing Authority for Cohesion Fund, in close cooperation with all actors involved in managing the pre and post-accession financial instruments, are responsible for coordination and the setting up of the Single Management Information System. The implementation of SMIS will cover the following main elements:
· SMIS assessments and analysis;
· SMIS designing and development;
· Installations of SMIS software;
· Elaboration of procedure manuals;
· Training for users and administrators;
· Establishment of Help-desk center;
· Elaboration of the communication infrastructure study;
· Detailed study on the development of SMIS with a new component which will include all the information on Romanian budgetary expenses at central, regional and local level, as well as the whole expenditures related to measures and priorities of the National Development Plan which are not eligible under Structural Instruments.
Service and maintenance of the EXIMBANK IT System and achievement of the disaster recovery system
This project scope was the supply of technical assistance and service for the information systems from Bucharest and country offices, as well as to provide a solution for the bank’s disaster recovery system.
The technical assistance and service supplied were:
· Services of extended warranty
· Preventive maintenance (equipment and software applications)
· Helpdesk
· Consultancy services for the development of the bank’s IT system
· Other services (installation and configuration for additional equipment, dedicated software application development, training of beneficiary personnel)
· Maintenance and Upgrade of security system Check Point NG version for high security of encrypted communication and flexibility in traffic administration and monitoring.
· Achievement of a communication infrastructure with CISCO routers and switches based on Ethernet Gigabit
· Implementation of Active Directory for a centralized management of resources and users
· Implementation of a security management for the authentication of users based on Certificates and Secure Remote Client Check Point for secure access on internet Banking servers.
Delivery, installation and configuration of the disaster recovery equipment, according to the National Bank of Romania directives
ING Bank – Portal
“ING Portal” is a portal application developed for ING Romania Bank and Insurance Company based on IBM WebSphere Portal technology. It uses an MSSQL Server database and interacts with insurance and banking business entities and other back-end data via web services.
The portal can be accessed by unregistered visitors and registered users (ING insurance customer or visitor with a web account). The public section contains presentations of ING (insurance and bank) and information about their products and services. Pension and interests calculator, mortgage and exchange rates calculators are some of the portal features available to the public visitors. The portal has a career section that allows users to apply to the posted jobs or to submit their CVs to ING. The insurance customers could view their insurance contracts and could make some operations on these contracts. They could also subscribe to some informative bulletins from ING.
The portal has a complex administration section for content management and user management (internal-administrators or external). The administrator could grant different access rights on pages or menus, depending on the user’s type. The creation and customization of the new pages/menus are easy to do by the content management tool.
It provides also a mechanism of publishing on the portal of some hierarchies of files of different types (txt, pdf, html, image…) used especially for news, press releases, press articles and so on.
The complex search, internationalization (en & ro), the possibility for the registered customers to customize their home page with shortcuts to their favourite pages are some advanced features that makes the portal more attractive to the users.
BRD Sogelease – Integrated Leasing Files Management System (ILFMS)
The purpose of the Integrated Leasing Files Management System (ILFMS) was to improve the quality of the services provided to the customer by BRD Sogelease in connection with BRD Group, regarding the leasing products. The system, addressing the whole personnel involved in the distribution and execution of the leasing, offers an automated and electronic version of the current business flows.
The ILFMS main characteristics are as follows:
· Introduces and manages the concept of virtual leasing file (hereafter referred as “the VLF”), i.e. the entire lot of documents, data, information, etc, necessary to understand, approve and execute a leasing transaction; the VLF shall be managed following all standards regarding the document management & workflow management system;
· Assists the salespeople in making controlled decisions, on a local basis;
· Ensures a secure treatment and storage of files;
· Coordinates automatically the entire business workflow (i.e. the circuit of the VLF from one participant to another), solves flow jams, supervises the contribution of each participant, based on the nature and complexity of each transaction;
· Ensures a secure storage of the electronic information, allowing on-time and reliable access for all participants to the flow and business;
· Enables and simplifies the management process by providing timely and accurate reports regarding the transactions and business flows;
· Ensures a permanent and accurate link with the current business applications (namely PLease).
Ministry of Justice - Supply and installation of IT &C equipment
The object of the project is to deliver to the Ministry of Justice IT equipment and software products, to provide services such as: delivery, installation, commisssioning and technical warranty, for the building of IT network of Ministry of Justice and its courts.
The equipment delivered consists in: 624 Hewlett Packard servers, 462 UPS’s, 9000 workstations, 200 laptops, 327 CISCO routers, 390 switches, 2155 printers and 20 videoprojectors. Regarding the security point of view, have been delivered CISCO firewalls and a complete antivirus solution BitDefender.
The services provided in this project consist in installations, commissioning, training and also warranty and after-sales support for the delivered equipment.
National Institute of Statistics – System STATIND
This project had as general objectives the set up of a database collection – STATIND – to sustain the Industry Statistics data production system and which to represent the support for improving the production of statistical data concerning the industry. The system structure is based on four modules:
1. GEPRODROM database for administration of the national general interest classification: CAEN, CPSA, PRODROM, TVIR and the links between them. This system is available on the Internet and is installed at National Commission for Statistics headquarter
2. RAPIND database for updating the actives industrial units’ list and the types of products from these units (administration of the industrial units register); it also is installed at National Commission for Statistics headquarter and has a county variant, which replicates the central variant in each General Statistics County Departments (GSCD) – 41 counties and Bucharest Municipality
3. APROD database, installed at NCS and GSCD level, for administration of the data resulted from the statistical surveys for industrial production (industry statistic indicators, data series at company / product level and aggregated data series at product level);
4. EURROM database, installed only at NCS level, for data dissemination to EUROSTAT in specific structure. It allows the data conversion in the data structure required by EUROSTAT according to PRODCOM List.
All the application is performed in compliance with the Client / Server model. The security of the data and the access control policy has been established during the analysis phase and implemented in the next phases. The data confidentiality criteria are according to EC Regulation No. 1588 / 1990 and Government Ordinance No. 9/1992, concerning the organization and functioning of the public statistics in Romania. For data transmission to EUROSTAT, GESMES messages type is performed. The best solution were adopted in order to sustain statistical operation for data analysis and dissemination for the application of the statistical functions and the design of the diagrams.
The system includes the necessary metadata for data series documentation and to facilitate data interpreting by the end-user. The system integrates the data with the metadata. It is possible to interrogate the metadata in the same time with the data.
The system was supplied open, self-documented, along with all the source programs, assuring the maintenance of the IT system by the NCS on the basis of the design documentation.
Security and access control system infrastructure for Authority of Regulatory and Supervision of Digital Certification Service Providers Intrarom developed and enhanced the network and security infrastructure of the Authority of Regulatory and Supervision of Digital Certification Service Providers.
This system, managing the Trust Service Providers' Registry exploits a replicated database, strong security, high-availability and no-repudiation mechanisms.
The project was launched in December 2002 with the general objective to support other projects, which require a Public Key Infrastructure (such as e-taxes, e-procurement, e-referendum, address change, web declarations for companies, identification of public servants, document management, including signature, invoices online, online forms for driving licenses, e-Government portal).
The objective was to transform the organizational system of the Authority of Regulatory and Supervision of Digital Certification Service Providers by implementing an advanced security and communication solution, by supplying technical and human resources for the proper operation of the entire services.
The system allows any citizen to make an informed choice of the provider. By accessing the Regulatory Authority's web page, one can find out details about the procedures followed by the active Trust Service Providers (TSPs), the types of certificates they issue, whether the TSP issues qualified certificates or not, information about accreditation, security policies and so on.
Intrarom solution provides an unified, secure communication layer for authentication and authorization of users to the core applications, improves user experience and leverages all the installed security products and technologies. The system also includes web site protection, integrity and confidentiality of the content, antivirus protection and centralized management of the antivirus policy, various procedures for control and security.
Ministry of Communications and Information Technology- Citizens Information Pilot System (Info-kiosk)
The objective of project was to provide a turn key project which consist in delivery equipment and necessary software for implementation of a pilot system for information services of electronic information for citizens.
Ministry of Communications and Information Technology- eEUROPE+ Indicators System Extension
The scope of the project was to develop a WEB application that allows the collection, storage, use and presentation of data necessary for monitoring the evolution of Information Technology field. It also allows the calculation of some field evolution indicators. The application implementation resulted in demonstrating the necessity, benefits and efficiency of modern technologies usage in transmitting data to institutions that requests them